Acceptable Use Policy

AutoAR Acceptable Use Policy

Version 1.0 — Effective September 15, 2026

This Acceptable Use Policy ("AUP") is part of the AutoAR Terms of Service and governs how you may use AutoAR to communicate with your customers. AutoAR is a reminder tool for your own invoices — it is not, and must never be used as, a debt collection service.

1. Who You May Contact

You may only enroll a customer in AutoAR reminders if:

• the invoice belongs to you and reflects goods or services you personally and directly provided to that customer;
• you have a genuine, pre-existing business relationship with that customer; and
• you have whatever consent applicable law requires before sending that customer a commercial email or text message.

You may not upload, enroll, or contact any person using a purchased, scraped, rented, or third-party-sourced contact list. Every contact record in AutoAR must come from your own direct transaction records.

2. Prohibited Content

Messages sent through AutoAR must not:

• threaten legal action, arrest, wage garnishment, asset seizure, credit reporting, or any other consequence, unless that consequence is both true and something you are personally and lawfully entitled to pursue;
• impersonate a law firm, collections agency, court, government agency, or law enforcement, or use language, letterhead, or formatting designed to suggest such an affiliation;
• use profane, obscene, threatening, discriminatory, or harassing language;
• misrepresent the amount owed, the identity of the sender, or the purpose of the message; or
• omit required opt-out or identification information where applicable law requires it.

3. Consent, Opt-Out, and Do-Not-Contact

You must honor every opt-out request — including a "STOP" reply to a text message or an unsubscribe request by any other means — immediately and permanently for that contact. You must not re-enroll a customer who has opted out, and you must not use AutoAR to contact anyone on a do-not-contact list you maintain or are otherwise required to maintain.

4. Compliance Obligations

Before using SMS, you must complete any carrier or messaging-registration process AutoAR requires (such as A2P 10DLC brand and campaign registration) to send SMS lawfully in your jurisdiction. You remain responsible at all times for compliance with Canada's Anti-Spam Legislation (CASL), the U.S. CAN-SPAM Act, the U.S. Telephone Consumer Protection Act (TCPA), and any other law governing commercial electronic messages, telemarketing, or debt-related communications that applies to your business or the jurisdictions where your customers are located.

5. No Debt Collection Activity

You may not use AutoAR to pursue, and AutoAR may not be used for, any debt that is not your own direct accounts receivable for goods or services you personally provided — including any debt you purchased, were assigned, or collect on behalf of another party. Using AutoAR in a way that constitutes third-party debt collection is a material breach of these Terms and the Acceptable Use Policy and will result in suspension.

6. Data You Upload

You are responsible for the accuracy and lawful sourcing of every invoice and contact record you upload. You must not upload personal information you were not entitled to collect, or that you do not have a lawful basis to use for the purpose of sending payment reminders.

7. Enforcement

A violation of this AUP is a material breach of the Terms of Service. AutoAR may suspend or terminate your account, remove or block specific messages or campaigns, or take any other action reasonably necessary to prevent harm or legal exposure, without liability to you and without refund of fees already paid.

8. Contact

Report suspected misuse or ask questions about this policy at rui@marsym.com.