AutoAR.

Privacy Policy

Version 1.0 · Effective September 15, 2026

AutoAR Privacy Policy

Version 1.0 — Effective September 15, 2026

This Privacy Policy explains how Marsym Labs Ltd, operating as AutoAR ("AutoAR," "we," "us," or "our"), collects, uses, and shares information through our website and application. AutoAR is incorporated in Ontario, Canada, with a registered address at 2967 Dundas Street West #394D, Toronto, ON M6P 1Z2.

1. Two Kinds of Data We Handle

AutoAR handles two distinct categories of personal information, and our role is different for each:

  • Your account data (your name, business details, contact information, billing information, and usage of the Service). For this data, AutoAR is the data controller — we decide how and why it's processed, as described in this Policy.
  • Your customers' data (names, phone numbers, emails, and invoice details you upload about your own customers so you can send them reminders). For this data, you are the data controller and AutoAR acts only as a service provider (processor) on your instructions. You are responsible for having a lawful basis to collect and use this data and for your own privacy obligations to your customers — this Policy does not substitute for your own privacy notice to them.

2. Information We Collect

  • Account and business information: name, email, phone, business name, and details you provide during signup and onboarding.
  • Invoice and customer contact data: the customer names, contact details, invoice amounts, and service records you upload to use the reminder feature.
  • Payment information: processed directly by our payment processor, Stripe. We do not store your full card number.
  • Usage data: how you interact with the Service, device and browser information, and IP address.
  • Cookies and site analytics: our marketing site uses cookies and the Meta Pixel and Meta Conversions API to measure ad performance. This can include a hashed (SHA-256, never plaintext) version of your email, your IP address, browser user agent, and Meta's own browser identifiers (_fbp/_fbc cookies), shared with Meta Platforms, Inc. for advertising measurement and optimization.

3. How We Use Information

We use account and usage data to operate, secure, and improve the Service, to process payments, to communicate with you about your account, and to measure and improve our own advertising. We use the customer contact data you upload strictly to deliver the reminder messages you configure — we do not use it for our own marketing, and we do not sell it.

4. Who We Share Information With

We share information with the service providers who help us run AutoAR, each bound to use it only to provide their service to us:

  • Stripe — payment processing.
  • Supabase — database and application infrastructure.
  • Lovable — application hosting and transactional email delivery.
  • Meta Platforms, Inc. — advertising measurement (Pixel and Conversions API), limited to marketing-site visitors and checkout conversions, not your uploaded customer data.

We do not sell personal information. We disclose information beyond these providers only if required by law, to protect our rights, or with your consent.

5. Data Retention

We retain account and customer contact data for as long as your account is active, and for a reasonable period afterward to comply with legal, tax, and accounting obligations or to resolve disputes. You may request deletion as described below.

6. Your Rights

You may request access to, correction of, or deletion of your personal information, or the customer contact data associated with your account, by emailing rui@marsym.com. We will respond within a reasonable time and as required by applicable law. If you are one of our Customer's end customers and want to be removed from their reminder list, the fastest route is to reply STOP to any text message or use the unsubscribe link in any email; you may also contact us directly and we will forward your request to the relevant Customer.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we handle. No system is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

AutoAR is a business tool and is not directed at, or knowingly used to collect information from, individuals under 18.

9. International Data Transfers

We are based in Canada and may use service providers located in Canada, the United States, or elsewhere. By using AutoAR, you acknowledge your information may be processed outside your own country.

10. Changes to This Policy

We may update this Policy from time to time. Material changes will be presented to you for re-acceptance before they take effect.

11. Contact

Questions about this Policy, or to exercise your privacy rights, contact rui@marsym.com, or write to Marsym Labs Ltd, 2967 Dundas Street West #394D, Toronto, ON M6P 1Z2, Canada.